-
Fulfillment
-
Database
Management
-
Customer Care
Call Center
-
Mail Preparation
-
Warehousing
Services
- Fulfillment
- Data Management
- Customer Care Centre
- Mailings
- Returns-Reverse logistics
- Pharmaceutical Support Services
- Customer Service
- PIPEDA Compliant
- License
- Warehousing
Fulfillment
- File conversions
- Product & literature fulfillment
- Catalogue mail order fulfillment
- eCommerce order fulfillment
- Custom packaging
- Repackaging
- POP & POS material distribution
- Continuity and loyalty programs
- Rebate processing
- Kitting & collating, specialized
- Co-packing
- Contest management
- Shrink wrapping
- Inventory control and reporting
- Inventory management
- Proprietary web-based ordering system
- On-line tracking
- Sampling
- Fibre Optic Radio Frequency Technology
Data Management
- File conversions
- Merge/purge
- Duplication elimination
- Name parsing
- Data entry and data file management
- Canadian & USA presort processing
- Capturing of information
- Detailed reporting
- Management of consumer participation/rebate programs
- Secure FTP sites
- Postal sorts
- NCOA (National change of address)
- Segmentation
- Upper & lowercase conversion
- Barcode generation
Customer Care & Call Centre
- Experienced & trained bilingual operators
- Professional handling of customer inquiries and order taking
- Dedicated project managers
- Inbound and outbound call campaigns
- Extensive customized reporting
- Flexible hours of operations 8:00AM to 21:00PM EST Monday-Friday
Mailings / Lettershop
- Variable data printing
- Laser imaging & personalization
- Camera match technology for personalized documents
- Addressed admail (personalized) and unaddressed admail (Neighborhood)
- Ink jet addressing
- Labeling
- Scanning
- Folding & tabbing
- Mechanical insertion of small to oversized material
- Manual insertion for personalized and nonstandard documents
- Polybagging
- Canadian, USA and International mailings & parcels
- Sequential number verification
- Fugitive & permanent gluing
- Mail presort & delivery to post office
Returns/Reverse logistics
- Repairs and relabeling
- QA approved client specific SOP’s
- Certified disposal and recycling
- Quarantine of expired or damaged products
Pharmaceutical Support Services
- Medical device distribution
- Direct to consumer programs
- Direct to physician programs
- Patient support programs
- Quality Assurance Manager on site
Customer Service
- Dedicated project management
- Order processing: telephone, email, fax & online ordering, EDI (Electronic Data Interchange)
- Data entry
- Credit card & cheque processing
- Loyalty programs/contests
PIPEDA Compliant
- We understand and comply with the law for Personal Information Protection and Electronic Documents Act.
License
- NHPD Licensed Facility
- Medical Device Establishment License
Warehousing - WMS
- Secure storage, video surveillance
- RF technology supported
- Advanced paperless picking
- Messaging
- Directed putaway
- Comprehensive reporting
- ATMS-Automated Transport Management System